Business and community
Insurance claim and application interpreting in Scotland
A claim can turn on a few words. We interpret for insurers, loss adjusters and brokers so customers can describe what happened and understand what is being asked of them.
When people call us
- Claims interviews and statements
- Loss adjuster visits and assessments
- Explaining policy terms to customers
- Medical assessments linked to claims
- Translation of claim forms, policy wording and correspondence
How we approach it
Exact wording
Customers' statements are interpreted precisely, which protects both customer and insurer if a claim is later reviewed.
Neutral
Interpreters do not assess, reassure or advise. They carry the conversation across.
Clear forms
Claim forms and policy wording are translated so customers can sign knowing what they have agreed to.
Booking
What helps us get it right.
The more we know before the day, the better the match. Have these to hand when you call or fill in the form.
- Type of claim or interview, and who will take part
- Language and dialect
- Documents or photographs that may be referred to
- Where it will take place, or the video or phone details
Languages
Available in all four.
Questions
Insurance: common questions
Can you interpret a claim over the phone?
Yes. Telephone interpreting is quick to arrange and suits many claim calls.
Can you translate policy documents?
Yes. Send us the wording and we will return a translation that keeps the structure of the original.
Ready when you are
Tell us what you need, and when.
A short call or message is usually enough for us to say what we can arrange and what it will cost.
Monday to Friday, 9am to 6pm. [email protected]