Public services
Healthcare interpreting in Scotland
When someone cannot follow what a clinician is saying, care suffers. We provide interpreters for NHS and private healthcare settings who stay accurate, stay neutral and keep what is said in the room.
When people call us
- GP and hospital appointments, including consultations, results and consent conversations
- Maternity, antenatal and health visiting
- Mental health assessments and talking therapies
- Pharmacy, dentistry and screening programmes
- Discharge planning and follow-up calls
How we approach it
Accuracy over speed
Clinical words are interpreted faithfully, including the uncomfortable ones. We do not soften, summarise or add advice of our own.
Confidentiality
What is said in an appointment stays there. Our interpreters work under confidentiality terms and handle personal data in line with UK GDPR.
A comfortable match
For sensitive appointments we will try to match gender and, where possible, dialect. Say so when you book.
Booking
What helps us get it right.
The more we know before the day, the better the match. Have these to hand when you call or fill in the form.
- The language, and the dialect or region if you know it
- Date, time, length and the address, or the video or phone details
- Whether the appointment is sensitive, so we can choose the right person
- Any technical terms or names the interpreter should see in advance
Languages
Available in all four.
Questions
Healthcare: common questions
Can you interpret by phone for a short GP call?
Yes. Telephone and video interpreting suit short calls and last-minute appointments. Tell us when it starts and how long it is likely to run.
Should a family member interpret instead?
Using family members is best avoided in clinical settings. They may be too close to the subject, unfamiliar with medical terms, or put in a difficult position. A neutral interpreter protects the patient and the clinician.
Ready when you are
Tell us what you need, and when.
A short call or message is usually enough for us to say what we can arrange and what it will cost.
Monday to Friday, 9am to 6pm. [email protected]